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Cancel or Pause BillingUpdated 2 months ago

If you are enrolled in an auto ship Subscribe & Save plan, then you will automatically receive new bottles every billing cycle. For example, this could be every 30 days, 90 days, 365 days, etc. (depending on the plan you are on), and your credit card will be charged each cycle. This is clearly stated on our website at the time of ordering. 

If your deliveries are coming too quickly and your bottles are accumulating before you can use them, then you may want to delay your next shipment. You can delay your next shipment by any number of days that you need to catch up. Sometimes customers get behind and need to delay their next shipment several months. This also is a way to guarantee that you will continue to receive the low price you pay on auto ship.  If you cancel the order, then you are not guaranteed the low price that you already may be paying-- this is why it is recommended to delay or adjust the next shipment, but not cancel it.

To delay, pause, or cancel your recurring billing, submit a help ticket. Be sure to include your customer details like your full name and phone number. Let us know how long you would like to delay your next shipment.

If you need to cancel, then we also appreciate it if you tell us why you are canceling. This helps us improve our program for future customers.

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